Returns Policy

1. Order Cancellations

You can cancel your order before it is dispatched by contacting us at info@vesperrobot.au, and we will refund you in full. If your order has already shipped, contact us as soon as possible and we will guide you through the return process.

2. Change of Mind

You can request a return or exchange within 30 days of receiving your product. The product must be in its original packaging, unused and in the same condition as received, complete with all accessories, manuals and components, and free from damage caused by misuse, accidents or unauthorised modification. Proof of purchase is required. Products that have been used, damaged or altered, or that are returned without original packaging or accessories, may not be eligible.

3. Return Shipping and Fees

For change-of-mind returns, you pay the return shipping cost, and original shipping charges are generally not refunded. For high-value items such as robot mowers, a 15% restocking fee may apply if the original packaging has been compromised.

4. Faulty, Damaged or Incorrect Items

If your product is faulty, damaged on arrival or incorrectly supplied, we will cover the reasonable cost of returning it. We will repair, replace, exchange or refund it (in full or in part) in line with our Warranty Policy and the Australian Consumer Law.

5. Your Rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. How to Return a Product

1. Submit our return and exchange form, or email info@vesperrobot.au with your order number and reason.
2. We review your request within 48 hours. If approved, we send you a return authorisation (RMA) number and instructions.
3. Pack the product securely with its original packaging, accessories and manuals. We recommend a tracked service; keep your proof of postage.
4. Do not send anything back before we approve your return.

7. Refunds

After we receive and inspect the product, we process approved refunds within 1–3 business days to your original payment method. Depending on your bank or card issuer, it may take up to 7 more business days to appear.

8. Contact