Warranty Policy

1. Who Provides This Warranty

This warranty is provided by Vesper Robot Mowers Pty. Ltd. (ABN 71702120143), 3 Read Street, Templestowe VIC 3106, phone +61 448 290 926, email info@vesperrobot.au.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty is in addition to, and does not limit, your rights under the Australian Consumer Law.

3. Who Is Covered

The original consumer who bought the product from Vesper or an authorised reseller in Australia.

4. Warranty Period

Robot mowers: 3 years. Accessories: 12 months. The warranty period starts on the date of delivery.

5. What Is Covered

Defects in materials and workmanship under normal consumer use, including internal hardware failures, software faults caused by factory defects, and defective original accessories.

6. What Is Not Covered

Normal wear and tear (such as blades dulling or the battery ageing over time); damage from misuse, neglect or accidents; damage from unauthorised repairs, modifications or third-party accessories; and water damage to products not rated for water resistance. This does not limit your rights under the Australian Consumer Law.

7. How to Make a Claim

1. Contact us by email, phone or our contact form.
2. Send your proof of purchase and a detailed description of the fault. Photos or videos help us process your claim faster.
3. Our technical team will assess your claim. If the product must be sent back for inspection or repair, we will give you a return authorisation (RMA) number and instructions.

8. What We Will Do

If your claim is valid and made within the warranty period, we will, at our discretion, repair the product using new or refurbished parts, replace it with a new or equivalent refurbished product, or give you a full or partial refund if repair or replacement is not possible.

9. Costs

If your claim is accepted, we pay the reasonable cost of sending the product to us and returning it to you.

10. Local Support

Customers in Melbourne East can arrange an inspection at our showroom or at home.