Shipping Policy
Delivery, processing and tracking across Australia
1. Where We Deliver
We deliver to addresses in Australia only.
2. Processing and Delivery Times
Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days after dispatch.
3. Shipping Fees
Standard delivery is free across Australia. Shipping for accessories is free / calculated at checkout.
4. Weekends, Holidays and Busy Periods
We do not dispatch or deliver on weekends or public holidays. During busy periods, shipments may be delayed by a few days. If your order is significantly delayed, we will email you.
5. Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking details usually update within 5 business days. If there is no update after 10 business days, please contact us at info@vesperrobot.au.
6. Melbourne Pickup and Local Delivery
Pick up your order from our showroom at 3 Read Street, Templestowe VIC 3106 by appointment, or ask about local delivery and setup in Melbourne East.
7. Damaged or Incorrect Items
Please inspect your parcel on arrival. If your item is damaged, faulty or incorrect, email us within 48 hours with your order number and photos of the product and packaging. See our Returns Policy and Warranty Policy.
8. Shipping Information
Please check that the details you give us are correct. We are not responsible for losses, including missing or damaged parcels and delays, caused by incorrect shipping information supplied by the customer.
Vesper Robot Mowers Pty. Ltd.
📧 Email: info@vesperrobot.au
📞 Phone: +61 448 290 926
📍 Address: 3 Read Street, Templestowe VIC 3106, Australia
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